FAQ

Q: how can i pay?

A:  We Accept all major cards through paypal & through stripe.  both are secure online payment systems


Q: how long will my order take to arrive?

A:  We try our best to post orders out daily, if you have placed your order before 3pm GMT your order will more than likely have been posted out the same working day, if you ordered after 3pm GMT your order will go out the following working day.  We post all orders out via Royal Mail First Class which means that UK residents should receive their orders within 2 to 3 working days, but it can take a few days more than this on occasion, please allow 14 days for delivery before contacting us about a missing order.

International orders (outside of the UK) will take longer, roughly 2 weeks but can sometimes take up to 4 weeks, if it's been 4 weeks since you placed your order please get in touch.


Q: can i order an item that is out of stock?

A:  No, you cannot order an item that is displayed as 'Out Of Stock', we will do our best to get everything back in stock as soon as we can.  Although most of our items are limited so certain items will not be reprinted.


Q: THE WEBSITE WONT LET ME CHECKOUT, IT REFRESHES BACK TO MY BASKET, WHY IS THIS?

A:  This could be because the amount of an item you're trying to order isn't in stock.  If you're adding 3 of a certain item & it's not working, try adding just 1 and see if the checkout process begins.


Q:  are your clothes unisex

A:  Yes, all of our clothes are for males & females, unless otherwise stated on the product information. 


Q: WHO TAKES YOUR LOOKBOOK PHOTOS?

A:  We do all our photography ourselves.


Q: WHO DESIGNS YOUR PRODUCTS?

A:  We do all our designs ourselves unless stated otherwise.


Q: CAN YOU DESIGN STUFF FOR MY BAND/CLOTHING COMPANY?

A:  Sure, if you have a definite idea of what you want then send an email to info@byseabyland.co.uk & we'll get back in touch as soon as possible.


Q: CAN YOU TELL ME WHERE YOU GET YOUR PRODUCTS MADE?

A:  Unfortunately we don't give out who our suppliers are, we sometimes post things on our social media that could lead you to some but we don't just hand out suppliers info.


Q: WILL YOU SPONSOR ME!? I'M AN AWESOME MUSICIAN, SKATER, BMX RIDER, RAPPER, BACK FLIPPER, FRONT FLIPPER, ROLEY POLEY SPECIALIST.

A:  We're not saying you're not great at what you do but we tend not to give out free stuff to random people that email us,  but thanks for pointing us in your direction.


Q: HEY BY LAND BY SEA, I LOVE YOUR BRAND & I HAVE OVER 5,000 FOLLOWERS ON TWITTER, 1,000 ON BEBO, 54 FRIENDS ON FACEBOOK & I VISIT MY NAN EVERY OTHER WEEKEND CAN I HAVE SOME FREE STUFF TO PROMOTE YOU!?

A:  No, the only way we can keep going is by having loyal customers that are willing to part with their hard earned cash for our products and we love them for it, maybe if you buy something you might get a little extra surprise freebie but please don't just expect free stuff.


Q: I'M DOING A PROJECT FOR UNI OR MY CLASS, CAN I SEND YOU SOME QUESTIONS VIA EMAIL?

A:  Sure, send us an email to info@byseabyland.co.uk and when we have time we'll help you out,  we're not promising you'll get amazing answers, nor are we culpable for you passing or failing.