returns

We want your ordering and shopping experience to be as easy and pleasurable as possible so if you're not completely happy with what you've received we'll do our best to exchange an item or give a refund.


 

returning an item

Returns must be processed within 14 days of shipment receipt for any problems or concerns with merchandise. The goods should be returned in their original, undamaged packaging with the printed receipt & a note explaining the reason for the return. 

If you ordered the wrong item, size or colour please return it to the address printed on the back of the card that accompanied your order within 14 days of shipment receipt.  If you return an item after the 14 day period you will not be refunded.

Please enclose the packing slip with the items you are returning highlighted, please also add a note with the reason for returning and we will process a refund as soon as possible.  Refunds will be credited to your original payment method.

NOTE:  you can only return the items if the tags are intact and still connected to the item

 
 

exchanging an item

Exchanges must be processed within 14 days of shipment receipt. The goods should be returned in their original, undamaged packaging with the printed receipt & a note explaining the reason for the exchange. 

The best way to ensure you're not disappointed when exchanging items is to order the size/colour you'd like and return the item you no longer want with a note on the packing slip explaining the reason you are returning the item.  Your returned item will then be refunded in full.

All exchanges dependent on existing stock.

NOTE:  you can only return the items if the tags are intact and still connected to the item.

 

our returns address:

By sea by land

3B Kendal Crescent

Alness

Highland

IV17 0UG

United Kingdom